Frequently Asked Questions:
Q: What power brick do I need for my Pod?
A: We sell a 45W power brick that can power anywhere from 1 to 10 Pods. If you already have a 90W power brick you can also use that!
Q: How do I update my module with the latest firmware?
A: If there is an update for your module you can find the latest firmware on our firmware page. Click on the link provided under "Firmware Updates" to play the .wav file. Follow the instructions in your user manual on how to use this file to update your module.
Q: PEG is acting strange outputs are not DIV/MULTIPLING!
A: System Mode is an advanced feature of the PEG that can be used to re-assign the functionality of jacks, and change operation in general. It is only present in firmware version 3 and later. Each channel (red/blue) has an independent system mode, that is, changes made on one channel will have no effect on the other channel.
Q: Why is my DLD making a “click” when I change time?
A: Cross Fade Time: (new in v5)

Any time the DLD's read and write “heads” jump from one address to another, there is a short cross fade created in order to smooth out the splice. This occurs whenever the Time setting is changed and whenever Reverse or Infinite Hold is toggled. Also, in Infinite Hold mode, when the audio reaches the end of the loop it cross-fades back to the start. In most cases, the default timing (8ms) of the cross fade is sufficient and will make the DLD operate seamlessly. However, advanced users may wish to experiment with other settings.

Disabling Cross Fade Time allows for instant movement between points, at the expense of creating clicks and pops. This can be ameliorated by enabling Quantized Change Mode (see section above) because QCM forces the clicks to only occur on the beat. On the other hand, using a longer Cross Fade Time makes all transitions very smooth and natural sounding, while limiting how quickly the parameters can change. The down side to a slow CFT is that short loops will have cross-fading disabled thus they will be harsher. In any setting of CFT and when Infinite Hold is on, if the loop size is shorter than the Cross Fade Time, then cross-fading will be disabled in order to preserve the loop size.
Q: Can I sell the 4ms Kits that I build?
A: Sorry, our kits are for non-commercial purposes only. You may build kits for yourself or to give away, but if you use the module for commercial purposes (sell it, or include portions or all of the circuit in something else you sell), then you must have written permission from 4ms Company.
Q: What do I do if I lost all the samples on my STS?
A: Let us know! We can always send you the stock files that came with your STS.
Q: QCD Divides Multiply do not line up?
A: There is a calibration for later versions, you can contact us if the DIV/Mult seem off.
Q: How do I tune my Sampler?
A: On the Stereo Triggered Sampler (STS) hold REC, Bank, Play A and Play B while powering on. Center the two pitch knobs. Press play buttons. Now hold down REC and Bank to save tuning settings.
Q: Why is there no sound coming out of my VCAM?
A: On the back of the module check the jumpers on the output-enabled section. There should be four jumpers, one on each set of two pins across the entire header.